03Large-scale retail
Customer experience and scattered data: where AI pays off in retail
Chains with 50+ stores or high-volume e-commerce use AI to unify data across channels and improve the end-to-end customer experience.
Ideal profile
Chains with more than 50 stores or high-volume e-commerce operations — where customer data gets lost between physical stores, apps and digital channels.
Target roles
- IT Director
- Head of Ecommerce
- COO
Featured case
Samsung: connected product experience and unified data
A connected product experience project with Samsung, adapted to a retail context — unifying scattered data across channels to improve the customer experience.
